TMK MINERS
TMK MINERS

TMK MINERS Shipping and Returns Policy

Shipping Policy

It typically takes one to two business days to process and ship your order. Upgraded shipping services are available at an additional cost.

Once your order has shipped, we will send you a shipment confirmation email which will include tracking information for your products. To validate the tracking information, the shipping carrier typically requires one business day from the time you receive this notification.

When you receive your shipment, please inspect all packages for items such as remotes, manuals, and cables, or any applicable accessories for the product(s) ordered. Please be sure to save the box, the outer shipping carton (when applicable) and all packing material, in the unlikely event that you’ll need it for a return shipment.

If you require any assistance, please call us, and have your order confirmation number handy.

Returns Policy

All orders from tmkminersgmbh.com are final.

If an exception is made to our policy a return authorization is required for an exchange or refund. Any product shipped to us without a return authorization is not eligible for a refund and will be returned to the customer at his or her expense.

If within 10 calendar days of the date of your shipping date, you would like to replace or return the item for any reason, the process can be initiated on tmkminersgmbh.com You can Submit A Ticket section which will trigger an email to our Customer Service Center. You will then be contacted by one of our representatives about your request. Returns for any reason must be approved through our customer service team. If approved, a return authorization number (RAN #) will be provided to you by our Customer Service team.

RANs are valid for 10 calendar days from the date issued. Replacement Merchandise will not be reserved for more than 20 calendar days past the issuance of the RAN. Merchandise that we receive past the return period may be refused and returned. Refund or exchange is provided at the sole discretion of TMK MINERS. Products must be returned with all accessories originally included with such product. Additional product return instructions may be required. Notification will be sent to the e-mail and/or billing address you provided, should your return not be accepted.

Any items shipped back to us without an RAN number clearly displayed on the box will be refused and sent back to you. If a package without an RAN number was accepted by our Shipping and Returns Department, it can take up to 15 business days to be processed. Authorized Returns are processed within 5-7 business days not including weekends, holidays, or the day the package was received. Returns must be shipped in their original packaging and in brand new condition. Returned items must have no visible signs of wear or use. Used or damaged items cannot be returned or refunded, no exceptions. Gift purchases must be returned by the original purchaser.

Damaged, Incorrect, or Incomplete Shipments

You should review your product quickly upon receipt. All orders should be accounted for to the delivery transporter within 24 hours of receipt. Assuming you got a damaged item ( which is very unlikely ), you should save the item with its unique packaging materials for the transporter to verify. Subsequent to announcing the misfortune/harm to the transporter, TMK MINERS should be advised promptly with subtleties and photographs in regards to the harmed or fragmented shipment. Our group will then plan for the merchandise to be gotten back to us if necessary or offer the legitimate help for a shipment guarantee. When we get the item, we will investigate the condition and either issue a substitution or a credit if pertinent. Send no things back to the return address without first acquiring a RAN from TMK MINERS.

Defective Products

Generally. All sales are final, unless the products are deemed defective when delivered, as determined by technicians employed by or affiliated with Company. If your order is defective in whole or in part, you may contact Company to request a solution for the problem here. Defective items are subject to repairs, replacement parts, or full replacements as deemed necessary by a TMK MINERS technician. These options will be discussed with you prior to issuing a RAN .

Manufacturer Warranties

Products purchased from TMK MINERS typically come with a manufacturer warranty. Warranties vary by manufacturer and product type. If you have additional questions about Returns or Warranties please feel free to Submit a Ticket to have one of our experts help you through the process.

TMK MINERS Shipping and Returns Policy

TMK MINERS

FREQUENTLY USED SHIPPING COMPANIES

TMK MINERS